Return policy

Return and Refund Policy

Thank you for shopping with Golden Era Belts! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please read the following Return and Refund Policy carefully.

1. Returns

We accept returns on products that meet the following criteria:

  • Items must be in unused, unworn, and unwashed condition.

  • Items must be returned in their original packaging with tags, labels, and any accessories that were included with the product.

  • Returns must be made within 14 days from the date of purchase.

Unfortunately, we do not accept returns on the following items:

  • Custom-made or personalized products.

  • Gift cards.

  • Items marked as final sale.

To initiate a return, please contact our customer service team at goldeneraabelts@gmail.com with your order number and reason for the return. Once we receive your request, we will provide instructions on how to return the product.

2. Refunds

Once we receive the returned item and inspect its condition, we will process the refund. Refunds will be issued to the original method of payment.

  • Processing Time: Refunds typically take 5–10 business days to be processed. Please note that the time it takes for the funds to reflect in your account may depend on your bank or credit card provider.

  • Shipping Costs: If you are returning an item due to our error (e.g., damaged or defective product), we will cover the return shipping costs. If the return is for other reasons (e.g., you changed your mind), you will be responsible for the return shipping charges.

  • Partial Refunds: We reserve the right to issue partial refunds or reject returns if the item has been used, is damaged, or missing parts that were included in the original package.

3. Exchanges

If you would like to exchange an item, please follow the return process above, and after we process your return, you can place a new order for the desired item.

  • Exchanges are subject to product availability. If the item you want to exchange for is out of stock, we will offer you a full refund.

4. Damaged or Defective Items

We inspect all products before they are shipped. However, if you receive a damaged or defective item, please notify us immediately by emailing goldeneraabelts@gmail.com with your order number, a description of the issue, and clear photos of the damaged or defective item.

  • If the damage or defect is confirmed, we will provide a full refund or a replacement depending on your preference. We will also cover the shipping costs for returns in this case.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account or credit card statement.

  2. Contact your bank or credit card company—there may be a processing delay.

  3. If you’ve done all of this and still have not received your refund, please contact us at goldeneraabelts@gmail.com.

6. Sale or Clearance Items

Sale or clearance items can only be returned for exchange or store credit. If you would like a full refund, the item must not be part of a sale or clearance offering.

7. Shipping Returns

  • Return shipping fees are non-refundable, except in cases of defective or incorrect items.

  • You will be responsible for covering the cost of returning items unless the return is due to an error on our part (e.g., defective or incorrect items).

  • We recommend using a traceable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proper tracking.

8. Contact Us

If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please don’t hesitate to contact us: